Privacy & Cookies Policy

At Banoze Ltd (trading as Banoze Tyres Wholesale), we are committed to protecting the privacy of our trade partners. This policy explains how we collect, store, and process your personal and business data in strict compliance with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

As a trade-only supplier, we collect and process data necessary to manage your business account and fulfill your orders. This includes:

• Identity & Contact Data: Full name, business name, company registration number, VAT number, and trade references.
• Contact Details: Billing addresses, delivery addresses, business email addresses, and telephone numbers.
• Transaction & Financial Data: Details of tyre orders, payment history, credit account details, and invoices.
• Technical & Portal Data: IP addresses, login credentials for our online Trade Portal, browser types, and website usage data collected via cookies.
• Communications: Any enquiries, support tickets, or feedback submitted through our website or direct correspondence.

2. Legal Basis and How We Use Your Data

We only process your data when there is a lawful basis to do so under UK law. We use your information for:

• Contractual Necessity: To process and manage your wholesale orders, verify trade account eligibility, and coordinate rapid fulfillment or same-day deliveries.
• Legitimate Interests: To provide live stock updates across our distribution hubs, optimize our website performance, maintain platform security, and vet applicants to prevent fraudulent trade account registrations.
• Legal Obligation: To comply with standard UK financial, corporate, and tax regulations, including maintaining records for His Majesty's Revenue and Customs (HMRC).
• Marketing Communications: To keep you informed of new product arrivals, seasonal tyre stock availability, and trade promotions, where permitted. You can opt out of these at any time.

Note: Banoze Ltd does not, under any circumstances, sell your personal or business data to third parties.

3. Sharing Your Information

To facilitate our wholesale services, we may share relevant data with trusted third-party service providers, including:

• Logistics & Courier Networks: Delivery partners and courier companies (e.g., DHL) responsible for transporting your goods.
• Financial Services: Secure payment gateways and credit reference agencies used for business account vetting.
• Technical Infrastructure: IT infrastructure, trade portal developers, and website hosting providers.
• Regulatory & Professional Bodies: Professional advisers, legal counsel, or regulatory authorities (such as HMRC) where required by law.

4. Cookies & Tracking Technology

Our website and Trade Portal utilize cookies to deliver an optimized user experience. These cookies help us:

• Keep you securely logged into your Trade Portal account.
• Remember your preferences and shopping cart items.
• Analyze website traffic and user patterns to improve our regional stock distribution and platform speed.

You can choose to manage, restrict, or disable cookies at any time through your web browser settings; however, doing so may impact the functionality of certain areas of the Trade Portal.

5. Data Security

Banoze Ltd implements robust technical and organizational security measures to safeguard your business information. These protocols protect your data from unauthorized access, accidental loss, alteration, or disclosure.

Access to your data is strictly restricted to employees and trusted partners who require it for operational purposes.

6. Your Rights

Under UK data protection laws, you possess the following rights regarding your information:

• Access: The right to request a copy of the data we hold about you.
• Correction: The right to request the rectification of inaccurate or incomplete information.
• Erasure: The right to request the deletion of your data, subject to our overriding legal or tax retention requirements (such as HMRC compliance).
• Objection & Restriction: The right to object to or restrict the processing of your data, including opting out of marketing emails.

7. Contact Us

To exercise any of your rights, or if you have any questions regarding this Privacy & Cookies Policy, please contact our Data Officer:

If you believe your data has not been handled correctly, you also retain the right to lodge a formal complaint with the UK Information Commissioner’s Office (ICO) via the ICO Website.